Shipping policy

Effective Date: July 6, 2026

Thank you for shopping at trixvona.shop. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Time

Estimated delivery times are:

Destination	Estimated Delivery Time
United States	5–10 Business Days
Canada	7–15 Business Days
Europe	7–15 Business Days
Australia & New Zealand	8–18 Business Days
Other International Destinations	10–20 Business Days

Please note that delivery times are estimates and may vary due to customs inspections, weather conditions, carrier delays, or peak shipping seasons.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, we may offer Free Shipping promotions. Any applicable shipping discounts will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take 24–72 hours to become active after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, your order may be delayed or returned to us. Any additional shipping costs incurred due to an incorrect address may be the responsibility of the customer.

If you notice an error in your shipping information, please contact us immediately before your order is shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is significantly delayed, lost, or arrives damaged, please contact us at info@trixvona.shop. We will work with the shipping carrier to assist in resolving the issue.